You need to speak with and listen to others throughout your information technology career. How good you can communicate can make a big difference in how your career grows.

Oral Communications* is about how your exchange your thought and knowledge with other by speeking, listening and using non-verbal communition. There are 4 levels (1-4) across 4 dimensions:

  1. the range and complexity of communication functions:
  2. the range and complexity of the information about which one communicates
  3. the range and complexity of the communication context
  4. the risk level in failing communication intent

 Some exmples:

  • level 1/the range and complexity of communication functions: Speak with suppliers, e.g. talk with suppliers to determine the delivery date of supplies and materials.
  • level 2/the range and complexity of the communication context: Phone clients or application users in response to e-mail or voice mail reporting error messages in software applications. They speak directly with the individuals to determine the sources of errors.
  • level 3/the risk level in failing communication intent: negotiate contracts with clients, consultants and suppliers. For example, they negotiate terms for purchasing data storage space from suppliers, development time from consultants, and prices, terms and conditions for web development projects with clients.
  • level 4/the range and complexity of the information about which one communicates: May make presentations to clients. For example, they may present the results of data security audits by providing background information, research findings and the resulting recommendations using language appropriate to the audience's technical backgrounds.

* See Government of Canada Essentiall Skills Guide for more inforation.